Terms & Conditions
Last updated: November 2026
Acceptance of terms
By accessing this website or engaging HB Creative Solutions for services, you agree to be bound by these terms and conditions.
Services
HB Creative Solutions provides technology, design, marketing and business support services as described on this website. Specific project scope, timelines and pricing are confirmed in writing before work begins.
Payment
Projects typically require a deposit before work commences, with the balance due on agreed milestones or completion, as outlined in your project proposal.
Intellectual property
Upon full payment, ownership of final deliverables transfers to the client, except for third-party assets, licensed tools, or pre-existing HB Creative Solutions frameworks used in delivery.
Payments & refunds
Online payments are processed by Paystack. Prices are shown in Kenyan Shillings (KES) and include all fees unless stated otherwise. Monthly plans are billed one month at a time and can be cancelled before the next month starts. If you cancel a project before work begins, we refund your payment in full. Once work has started, deposits cover work already completed and are non-refundable; any amount paid beyond the work completed is refunded. Refunds go back to the original payment method within 10 business days. Disputes about a payment should be raised with us first at hesborniah@icloud.com or on WhatsApp.
Revisions
Each project includes an agreed number of revision rounds, specified in the proposal. Additional revisions beyond scope may incur extra charges.
Limitation of liability
HB Creative Solutions is not liable for indirect, incidental or consequential damages arising from the use of our services or deliverables.
Governing law
These terms are governed by applicable local law. Any disputes will first be addressed through good-faith negotiation.
Contact us
For questions about these terms, contact hesborniah@icloud.com or WhatsApp +254 701 227 998.