Privacy Policy
Last updated: November 2026
Information we collect
We collect information you provide directly to us, such as your name, email address, phone number and project details, when you fill out our contact form, message us on WhatsApp, or subscribe to our newsletter.
How we use your information
We use the information you share to respond to enquiries, prepare quotes, deliver services, and, where you've opted in, send occasional updates about our work. We do not sell your personal information to third parties.
Online payments
Card and M-Pesa payments are handled by Paystack (paystack.com), a PCI-DSS certified payment provider. Your card details are entered directly with Paystack and are never sent to or stored by HB Creative Solutions. We receive your name, email, phone number, the amount paid and a payment reference so we can deliver your service and keep accounting records.
Cookies and analytics
This website may use cookies and similar technologies to understand how visitors use our site and to improve performance. You can disable cookies through your browser settings at any time.
Accounts and Google sign-in
You can create an account with your email and a password, or with Google. If you use Google, Google shares your name, email address and profile picture with us; we never see your Google password. Sign-in is provided by Supabase. We use your account to show your payments and agreements and, for staff we have invited, to give access to our internal systems. You can ask us to delete your account at any time.
Where your data is stored
Messages, newsletter sign-ups, signed agreements and payment records (never card numbers) are stored securely in our database, hosted by Supabase. Access is restricted to HB Creative Solutions. We keep this information only as long as needed to provide our services and meet legal and accounting requirements.
Data security
We take reasonable technical and organizational measures to protect the information you share with us against unauthorized access, loss or misuse.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at hesborniah@icloud.com.
Contact us
Questions about this policy can be sent to hesborniah@icloud.com or via WhatsApp at +254 701 227 998.